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Nice Taxi Driver

Privacy Policy

FEEDBACK POLICY

We appreciate your feedback. As always, we love hearing from you. As Pick Me Up respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to Pick Me Up or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary and the following terms shall apply to your submissions:

You agree that:

  • Your submissions and their contents will automatically become the property of Pick

    Me Up, without any compensation to you;

  • Pick Me Up has no obligation to review your submissions;

  • Pick Me Up may implement and distribute any portion of your submissions and their

    contents for any purpose in any way, without any compensation to you; and

  • Pick Me Up has no obligation to keep your submissions confidential.

    Pick Me Up Firearms Prohibition Policy

    Our goal is to ensure that everyone has a safe and reliable ride. That's why Pick Me Up prohibits riders and their guests, as well as driver and delivery partners, from carrying firearms of any kind while using our app*
    Anyone who violates this policy may lose access to Pick Me Up.

    Pick Me Up Community Guidelines

    Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone who uses Pick Me Up’s platform (“Pick Me Up Marketplace Platform”), including but not limited to drivers, riders, merchants, and businesses. It also includes interactions you may have with Pick Me Up employees and contractors.

    Thank you for joining us in supporting and safeguarding a welcoming environment.
    The guidelines below help explain some of the specific kinds of positive community engagement on the Pick Me Up Marketplace Platform, as well as the behaviours or circumstances that may cause you to lose access to the Pick Me Up Marketplace Platform. There will always be unforeseen events that may ultimately lead to your losing access to the Pick Me Up Marketplace Platform and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all in the Pick Me Up community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with Pick Me Up and may result in the loss of access to part or all of the Pick Me Up Marketplace Platform.
    Please take a moment to read them.

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Guidelines for all of us

Everyone who signs up for a Pick Me Up account is required to follow Pick Me Up’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections.

Treat everyone with respect

Our community diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written.

Follow the law

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Pick Me Up Marketplace Platform to do their part and adhere to relevant laws and regulations, as well as airport rules and regulations where applicable.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us directly in the app or by contacting the Pick Me Up Support team. Our team is continuously improving our standards and policies, and your feedback is important so that we can take appropriate action and keep our standards relevant as our technology evolves.

Treat everyone with respect

Treat everyone in the Pick Me Up community as you would like to be treated yourself: with respect. The actions you take while using the Pick Me Up Marketplace Platform can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgement and behave decently toward other people when using the Pick Me Up Marketplace Platform and interacting with others in the Pick Me Up community—just as you would in any public place.

For example, always try to be on time for your ride or to pick up your delivery. It’s also common courtesy not to shout, swear or slam doors. And by tidying up after yourself—whether it’s taking your rubbish home or cleaning up a spilt drink—you’ll help ensure that everyone has a pleasant ride. Most importantly, remember that when you interact with others in the Pick Me Up community, you may meet people who may look different from you or think differently than you. Please respect those differences. We believe that everyone should feel supported and welcomed when interfacing with others in the Pick Me Up community. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behaviour, post-trip contact, discrimination, and property damage.

Physical contact

Don’t touch strangers or anyone you just met while using the Pick Me Up Marketplace Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Pick Me Up Assist who may need help getting into and out of the vehicle) or when limited physical contact is unavoidable (such as during certain Moto rides). Hurting or intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s okay to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct, but is not exhaustive.

  • Do not ask personal questions (for example, about relationship status or sexual orientation)

  • Do not comment on appearance (for example, derogatory or “complimentary” comments)

  • Do not make explicit comments or gestures (for example, slurs, or graphic or

    suggestive messages)

  • Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)

  • Do not display indecent material (for example, sexually suggestive objects or pictures)

  • Pick Me Up has a no-sex rule regardless of whether you know the person or they give you

    their consent.

    Threatening and rude behaviour

    Aggressive, confrontational, or harassing behaviour is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. For example, don’t share graphic images (such as those that are sexually explicit or depict physical violence) with others in the Pick Me Up community; this includes unsolicited sharing of such images through Pick Me Up’s online support systems or in connection with an Pick Me Up Marketplace Platform experience. It is also a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

    Post-trip contact

    Contact should end when the trip or delivery is complete, unless it’s to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.

    Discrimination

    You should always feel safe and welcome. That’s why we don’t tolerate discriminatory conduct or behaviour, including toward the Pick Me Up Support team. Do not discriminate against someone based on traits such as their age, colour, disability, gender identity, marital or civil partnership

status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views, sex, sexual orientation, or any other characteristic protected under relevant law.
For example, it is unacceptable to:

  • Refuse to provide services based on characteristics like a person’s age, colour, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views, sex, sexual orientation, or any other characteristic protected under relevant law. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services as required or allowed by these laws and the relevant applicable terms are permissible under these guidelines.

  • Rate another user—whether drivers, riders, or businesses—based on these traits.

  • Discriminate on the basis of a rider’s destination. We understand how important it is to fit driving or delivering around your life, rather than the other way around. It is not a violation

    of these guidelines to decline a trip or delivery because it does not work for you.

    Property damage

    Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Pick Me Up Marketplace Platform, breaking or vandalising a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

    Help keep one another safe

    Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

    Account sharing

    Account sharing is not allowed. To use the Pick Me Up Marketplace Platform, you need to register and maintain your own active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Pick Me Up Marketplace Platform. People under the age of 16

    You must be 16 years or older to have an Pick Me Up account. That means that you must be at least 16 years old to ride unaccompanied in a vehicle. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery.

    Extra passengers and non-account riders

    When driving with Pick Me Up, no one other than the driver, the requesting rider, and the rider's guests should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with Pick Me Up, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery.

    Vehicle information

    For an easy pickup, the Pick Me Up Marketplace Platform gives riders identifying information about drivers and delivery people and their vehicles, including their licence plate number, vehicle

make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders can diminish their experience using the Pick Me Up Marketplace Platform.
Drivers and delivery people must complete trips and deliveries using only approved vehicles. To provide accurate information, let us know your vehicle information and provide any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.

Seat belts

Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every delivery person using a vehicle, every driver, and every rider—including those in the back seat—should always buckle up. Riders should always request a car that has enough seats for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every passenger rider.

Use of dashcams that record video and/or audio

Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Pick Me Up, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:

  • Riders entering a rideshare vehicle with a dashcam may be concerned about how the video, their image, or conversations captured by a dashcam will be used.

  • Drivers may submit recordings to Pick Me Up at their discretion. Pick Me Up will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.

    Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.

    Be alert

    Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behaviour.

    Proper maintenance and upkeep

    Pursuant to the terms of their agreement with Pick Me Up, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tyres. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the manufacturer.

    Share the road

    Safe roadways require drivers to practice safe behaviour, which includes looking out for all travellers, regardless of how they get around.

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Follow the law

We have standards based on applicable laws and regulations that everyone must follow. For example, using the Pick Me Up Marketplace Platform to commit any crime—such as transporting drugs, money laundering, commiting drug or human trafficking, or sexually exploiting children—or to violate any other law or regulation is strictly prohibited.

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Pick Me Up Marketplace Platform.
All relevant licences, permits, and any other legal documents required of drivers and delivery people must be kept up to date. For example, all drivers using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration. This also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of crashes or traffic citations that may have happened during a trip, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers can park their vehicle when picking up, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

For riders, let your driver or delivery person handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders, don't ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.

Car seats

Drivers and riders should comply with applicable laws when travelling with infants and small children. Where use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.

When picking up riders traveling with small children, drivers can give them extra time to properly install a car seat before driving off. If a rider doesn’t have the appropriate car seat, if a driver is not comfortable with a rider installing one in their car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Pick Me Up Marketplace Platform.
If you’re a driver or delivery person, by law you cannot drive or bike while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to Pick Me Up.

Firearms ban

Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms while using the Pick Me Up Marketplace Platform, to the extent permitted by applicable law.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Pick Me Up accounts, disputing charges or fees, and requesting credits. Only request fees, charges or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a trip for fraudulent purposes or otherwise; accepting trip, order, or delivery requests without the intention to complete, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; actions intended to disrupt or manipulate the normal functioning of the Pick Me Up Marketplace Platform, including manipulating the settings on a phone to prevent the proper functioning of the platform and the GPS system; abusing promotions and/or not using them for their intended purpose; disputing fees or charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.

Street hails and off-platform pickups

To enhance the safety of each experience, off-platform pickups are prohibited. The law prohibits street hails while using the Pick Me Up Marketplace Platform, so never solicit or accept payment outside the Pick Me Up Marketplace Platform. Riders should not pay for trips or deliveries in cash, and riders should not request trips from drivers outside of the Pick Me Up Marketplace Platform.

Other unacceptable activities

Never use Pick Me Up‘s trademark or intellectual property without permission. If it’s required under local law to display Pick Me Up-branded items, drivers and delivery people should only use Pick Me Up-branded items that are obtained from Pick Me Up. Drivers and delivery people should not display Pick Me Up-branded items when they are not accessing the platform. Drivers should also return Pick Me Up-branded items to Pick Me Up if they lose access to the platform. The use of unauthorised or third-party items bearing Pick Me Up’s name or trademark—may confuse riders.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves. Please rate your experience at the end of each trip. Honest feedback helps ensure that everyone is accountable for their behaviour. This accountability helps create a respectful, safe environment.

Ratings

Drivers, riders, and merchants can give and receive ratings, as well as give feedback on how the trip went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers can see their current rating in the app. Where applicable, there is a minimum average rating. If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Pick Me Up Marketplace Platform and interacting with others in the Pick Me Up community. Drivers using the Pick Me Up Marketplace Platform typically provide excellent service to their riders. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery doesn’t go well—that’s why your rating is an average rating.

Trip acceptance

If you’re a driver and you don’t want to accept trip requests, you can just go offline or log off. If you consistently decline consecutive trip or order requests, our technology may assume you do not want to accept more trips or orders or have forgotten to log out, and you may be temporarily logged out. However, you are free to log back in whenever you wish to begin confirming availability for trips and orders again.

How Pick Me Up enforces our guidelines

Losing access to the Pick Me Up Marketplace Platform may be disruptive to your life or to your business. That’s why we believe it is important to have clear standards that explain the circumstances in which you may lose access to the Pick Me Up Marketplace Platform. If you violate any terms of your contractual agreement with Pick Me Up, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and standards that are communicated by Pick Me Up to you from time to time, you can lose access to all or part of the Pick Me Up Marketplace Platform. If you have more than one Pick Me Up account, such as a rider account and a driver account, violating the Community Guidelines could also lead you to lose access to all Pick Me Up accounts. If you believe an error caused you to lose access to your account, you may contact the Pick Me Up Support team.

Pick Me Up receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialised team. If we are made aware of potentially problematic behaviour, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any one of our guidelines may result in the loss of access to all or part of Pick Me Up Marketplace Platform. This can include reported violations of our Community Guidelines and certain actions you may take outside of the Pick Me Up Marketplace Platform, including but not limited to information from other platforms, if we determine that those actions threaten the safety of the Pick Me Up community, our employees, and contractors, or cause harm to Pick Me Up’s brand, reputation, or business. And if the issues raised are serious or a repeat report, or you refuse to cooperate, you may lose access to the Pick Me Up Marketplace Platform. Any behaviour involving

violence, sexual misconduct, harassment, fraud, or discrimination, or deceptive, illegal, or unsafe activity while using the Pick Me Up Marketplace Platform can result in the immediate loss of access to the Pick Me Up Marketplace Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.

If we determine that your driver account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the Pick Me Up Marketplace Platform. Lastly, drivers wanting to use the Pick Me Up Marketplace Platform may undergo a screening process, including motor vehicle check and background checks as applicable. A driver will lose access to their Pick Me Up account(s) if a motor vehicle record check, criminal background, or other checks uncovers a violation of Pick Me Up’s Community Guidelines or other criteria required by local regulators.

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